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Configuring common phrases for agents


1 Topic

10 mins

Visible to: All users
Beginner Pega Customer Service 8.4 Pega Customer Service 8.5 English
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved phrases into their responses to customers in any text-based channel. This makes it easy for customer service agents to find and send the right reply.

After completing this module, you should be able to:

Create a common phrase
Use a common phrase during an interaction

Available in the following mission:

Customer Service Low-Code Developer v2

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