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Module

Configuring common phrases for agents

1 Topic

10 mins

Visible to: All users
Beginner Pega Customer Service '24.1 Pega Customer Service '23 Constellation English

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to customers in any text-based channel. This makes it easy for customer service agents to find and send the right reply.

After completing this module, you should be able to:

Create categories and phrases in multiple languages.
Use common phrases and launch them using special characters during chat interactions.

Available in the following mission:

Pega Digital Messaging v4

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