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Modul

Configuring a CTI Link

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2 Themen

15 Min.

Visible to: All users
Fortgeschritten Pega Customer Service 8.4 Englisch
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration differs depending on the CTI platform that you use.

Nach Abschluss dieses Moduls können Sie Folgendes:

Explain the purpose of the Pega Call CTI Link
Configure a CTI Link

In der folgenden Mission verfügbar:

Pega Call v1

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