Configuring customer verification

The Customer verification feature provides a pool of security questions that a customer service agent can use to verify customer identity. In this module, you learn how to configure new security questions and determine when the questions are presented to the agent. A customer must meet a minimum verification score before the agent can continue with an interaction or service case.

Nach Abschluss dieses Moduls können Sie Folgendes:

In der folgenden Mission verfügbar: