Configuring Pega Call

The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service. This module describes the settings for each step and provides an example configuration. 

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop. The call treatment defines how a call is answered and how the customer interaction is started.

Fortgeschritten

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure Pega Call to use a Computer Telephony Integration (CTI)

Map CTI properties to Pega Call properties

Configure call behavior in the Pega desktop

In der folgenden Mission verfügbar:

Pega Call v1

Themen

Pega Call configuration wizard

15 Min.

Viewing call data

10 Min.

Call and interaction handling

10 Min.

Call behavior in the Pega desktop

5 Min.

Modulquiz

5 Min.