
Module
Configuring Pega Call
5 Topics
50 mins
Advanced
Pega Call 8.8
Pega Call 8.7
Pega Customer Service 8.8
Pega Customer Service 8.7
English
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings for each step and provides an example configuration.
Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the desktop of the customer service representative. The call treatment defines how a call is answered and how the customer interaction is started.