Creating Customer Service data sources

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer service representatives to find service cases. Customer Service datasources allow you to group service cases in your application.

Fortgeschritten

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Define why you need a Customer Service datasource

Create a Customer Service datasource

In der folgenden Mission verfügbar:

Customer Service Developer v3

Themen

Data source configuration

5 Min.

Modulquiz

5 Min.