Form autofill

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer conversation and associates entities with properties used to complete a form. For example, Voice AI can detect a street address and then add it to the address change form.

Anfänger

Voice AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe how Voice AI detects entities during a live customer call and associates the entities with case properties.

Map entities to case properties.

In der folgenden Mission verfügbar:

Pega Voice AI v1

Themen

Form autofill

5 Min.

Mapping entities to case properties

5 Min.

Modulquiz

5 Min.