
Module
Form autofill
3 Topics
20 mins
Beginner
Pega Customer Service '24.2
Pega Customer Service '24.1
Pega Customer Service '23
Voice AI
English
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer conversation and associates entities with properties used to complete a form. For example, Voice AI can detect a street address and then add it to the address change form.