Modul

Guiding a customer service agent with dialogs

2 Themen

15 Min.

Visible to: All users

Anfänger

Pega Customer Service 8.8

Pega Customer Service 8.7

Pega Customer Service 8.6

Agent Desktop

Englisch

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Nach Abschluss dieses Moduls können Sie Folgendes:

Create a dialog for customer service agents

Configure a dialog to appear conditionally

Dialogs

5 Min.

Modifying an existing dialog

5 Min.

Modulquiz

5 Min.