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Guiding a customer service agent with dialogs

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Service '23 Agent Desktop English

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

After completing this module, you should be able to:

Create a dialog for customer service agents
Configure a dialog to appear conditionally

Available in the following mission:

Customer Service Low-Code Developer v7

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