Skip to main content


Guiding a customer service agent with dialogs

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Agent Desktop English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

After completing this module, you should be able to:

Create a dialog for customer service agents
Configure a dialog to appear conditionally

Available in the following mission:

Customer Service Low-Code Developer v5

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice