Module

Guiding a customer service agent with dialogs

2 Topics

15 mins

Visible to: All users

Applies to: Pega Customer Service 8.8, Pega Customer Service 8.7, Pega Customer Service 8.6

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Beginner

Agent Desktop

English

After completing this module, you should be able to:

Create a dialog for customer service agents

Configure a dialog to appear conditionally

Dialogs

5 mins

Modifying an existing dialog

5 mins

Module Quiz

5 mins

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