Module

Guiding a customer service agent with dialogs

2 Topics

15 mins

Visible to all users

Beginner

Pega Customer Service 8.7

Pega Customer Service 8.6

Pega Customer Service 8.5

Pega Customer Service 8.4

Agent Desktop

English

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

After completing this module, you should be able to:

Create a dialog for customer service agents

Configure a dialog to appear conditionally

Dialogs

5 mins

Configuring a dialog

5 mins

Module Quiz

5 mins