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Guiding a customer service agent with dialogs

2 Topics

15 mins

Pega Customer Service 8.8
Visible to all users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Agent Desktop English

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

After completing this module, you should be able to:

Create a dialog for customer service agents
Configure a dialog to appear conditionally

Available in the following mission:

Customer Service Low-Code Developer

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