Next best action and customer interactions

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use the next best action to ensure a CSR takes relevant actions at every step during a customer interaction.

Anfänger

Decision Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Explain the basics of the next-best-action approach.

Describe how a CSR can use the next best action.

In der folgenden Mission verfügbar:

Pega Customer Service Foundation v5

Themen

Next-Best-Action and customer service

5 Min.

Next-Best-Action in a contact center

10 Min.

Modulquiz

5 Min.