Pega case management for designers

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Anfänger

Case Management

User Experience

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Describe automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

Translate your design ideas into a Pega Platform workflow

In der folgenden Mission verfügbar:

Pega Theme Cosmos Section-Based UI for Designers v3

Themen

Case management for UX/UI designers

3 Min.

Pega Express basics for designers

5 Min.

Case life cycle basics for designers

15 Min.

Case status basics for designers

5 Min.

Service-level agreement (SLA) basics for designers

10 Min.

Basics of routing work for designers

15 Min.

Basics of case approval for designers

10 Min.

Email correspondence for designers

15 Min.

Case hierarchy and structure considerations for designers

10 Min.

Translating your design ideas to the Pega case

10 Min.

Modulquiz

10 Min.