Pega Customer Service best practices

Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques incorporated in App Studio. Learn best practices for designing the Interaction Portal to support your CSRs and for working with data models.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe how App Studio supports a low-code development process.

Configure the customer composite view and portal search features to best support your CSRs.

Learn best practices for developing a data model for your application.

In der folgenden Mission verfügbar:

Customer Service Developer v5

Themen

App Studio development

50 Min.

Interaction cases and service cases

5 Min.

Configuring the portal search

5 Min.

Best practices for data models

10 Min.

Sourcing data with autopopulated properties

5 Min.

Modulquiz

5 Min.