Pega Customer Service overview

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe a typical customer service interaction

Describe a typical self-service interaction

Conduct an interaction

Üben Sie das Gelernte in der folgenden Challenge:

Conducting an interaction v6

In der folgenden Mission verfügbar:

Pega Customer Service Foundation v9

Themen

Customer service business scenario

5 Min.

Self-service business scenario

5 Min.

Conducting an interaction

5 Min.

Modulquiz

5 Min.