Suggested knowledge

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the live customer conversation. A knowledge article answers customer and CSR questions about a case. 

Anfänger

Voice AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe how audio from a customer call generates knowledge suggestions for the CSR.

Configure a new suggested knowledge article.

Describe best practices for using knowledge articles.

In der folgenden Mission verfügbar:

Pega Voice AI v4

Themen

Knowledge articles

5 Min.

Adding a suggested knowledge article

5 Min.

Best practices for using knowledge articles

5 Min.

Modulquiz

5 Min.