
Module
Suggested knowledge
5 Topics
30 mins
Beginner
Pega Customer Service '24.2
English
Learn how to configure the Voice AI channel to suggest knowledge articles based on the live conversation. A knowledge article answers customer and CSR questions about a case. Learn how to integrate a Pega Knowledge Buddy to suggest a response to a customer question. Pega Knowledge Buddy uses Pega GenAI to find accurate and relevant information within an organization's knowledge base.