Suggesting tasks to agents

Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic suggestions using the Pega Customer Decision Hub.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure Intent when records

Configure a service case to use an Intent when record

Leverage Pega Customer Decision Hub to make suggestions

In der folgenden Mission verfügbar:

Customer Service Developer v3

Themen

Creating an Intent when record

5 Min.

Service case suggestion with Customer Decision Hub

15 Min.

Configuring service case suggestions from CDH

10 Min.

Modulquiz

5 Min.