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Suggesting tasks to agents

2 Topics

30 mins

Visible to: All users
Beginner Pega Customer Service 8.7 Pega Customer Decision Hub 8.7 English

Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

After completing this module, you should be able to:

Configure a service case suggestion
Leverage Pega Customer Decision Hub to suggest a service case from Pega Customer Service to a customer

Available in the following mission:

Customer Service Developer

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