Text analytics for email routing

Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to use machine learning to extract meaningful information from a large quantity of text messages. These insights help improve business performance and customer experience.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Explain text analytics

Name a few practical applications where text analytics can be used

Describe the role of artificial intelligence (AI) in text analytics

Explain how text models for text categorization are trained

In der folgenden Mission verfügbar:

Data Scientist v2

Themen

Text analytics

5 Min.

Email routing

10 Min.

Using rule-based topic detection to route emails

5 Min.

Using model-based topic detection to route emails

5 Min.

Routing emails based on sentiment

5 Min.

Training a text categorization model

5 Min.

Modulquiz

5 Min.