Voice AI components

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

Fortgeschritten

Voice AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe the components of the Voice AI architecture

Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.

Describe the configuration required to implement Voice AI in Customer Service.

In der folgenden Mission verfügbar:

Pega Voice AI v6

Themen

Voice AI architecture

5 Min.

Voice AI configuration

5 Min.

Modulquiz

5 Min.