Voice AI components

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

Advanced

Voice AI

English

After completing this module, you should be able to:

Describe the components of the Voice AI architecture

Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.

Describe the configuration required to implement Voice AI in Customer Service.

Available in the following mission:

Pega Voice AI v2

Topics

Voice AI architecture

5 mins

Voice AI configuration

5 mins

Module Quiz

5 mins