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Voice AI components

2 Topics

15 mins

Visible to: All users
Advanced Pega Customer Service '23 Voice AI English

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

After completing this module, you should be able to:

Describe the components of the Voice AI architecture
Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.
Describe the configuration required to implement Voice AI in Customer Service.

Available in the following mission:

Pega Voice AI v3

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