Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center, or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

Fortgeschritten

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Compare push routing to pull routing

Explain the default Get Next Work functionality

Customize Get Next Work

Leverage work parties in routing

In der folgenden Mission verfügbar:

Work Delegation Design v2

Themen

Push routing and Pull routing

10 Min.

Case participants and routing

15 Min.

Get Next Work feature

10 Min.

Get Next Work customization

15 Min.

Alternative ways to find work

20 Min.

Modulquiz

5 Min.