Working with Voice AI models

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support, you can update the AI model that the Speech Service uses for transcription. You can also train the models for Pega Customer Service™ to suggest cases and knowledge articles.

Anfänger

Voice AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Customize the AI model that the Speech Service uses to transcribe customer conversations.

Train the natural language processing (NLP) models that Pega Customer Service uses to suggest cases and knowledge articles and to autofill form fields.

In der folgenden Mission verfügbar:

Pega Voice AI v4

Themen

Voice AI models

5 Min.

Training the NLP model

5 Min.

Modulquiz

5 Min.