
Module
Working with Voice AI models
2 Topics
15 mins
Beginner
Pega Customer Service '24.2
English
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support, you can update the AI model that the Speech Service uses for transcription. You can also train the models for Pega Customer Service™ to suggest cases and knowledge articles.