Suggested cases

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Anfänger

Voice AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe how audio from a customer call generates case suggestions for the CSR.

Configure a new suggested case.

Describe best practices for using suggested cases.

In der folgenden Mission verfügbar:

Pega Voice AI v6

Themen

Suggested cases

5 Min.

Adding a suggested case

5 Min.

Best practices for using suggested cases

10 Min.

Modulquiz

5 Min.