Suggested cases

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Beginner

Voice AI

English

After completing this module, you should be able to:

Describe how audio from a customer call generates case suggestions for the CSR.

Configure a new suggested case.

Available in the following mission:

Pega Voice AI v2

Topics

Suggested cases

5 mins

Adding a suggested case

5 mins

Module Quiz

5 mins