Defining customer engagement policies

Engagement policies are the set of conditions such as eligibility, applicability, and suitability that qualify an offer or a group of offers for a customer. As a result of engagement rules, customers will see only those offers that the organization believes they should be exposed to.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Define engagement policy conditions in Next-Best-Action Designer at the action group level

Define engagement policy conditions at the action level

Differentiate between eligibility, applicability, and suitability conditions

Üben Sie das Gelernte in den folgenden Challenges:

Loading actions and treatments from file v8 Defining customer engagement policies v8

In der folgenden Mission verfügbar:

Cross-Sell on the Web v8

Themen

Customer engagement policies

10 Min.

Defining eligibility, applicability, and suitability rules

10 Min.

Modulquiz

5 Min.