
Module
Defining customer engagement policies
Archived
2 Topics
25 mins
Beginner
Pega Customer Decision Hub 8.4
Pega Marketing 8.4
English
Engagement policies are the set of conditions such as eligibility, applicability, and suitability that qualify an offer or a group of offers for a customer. As a result of engagement rules, customers will see only those offers that the organization believes they should be exposed to.