Email Bots for Pega Customer Service

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...

Your organization, U+ Bank, wants to accelerate the analysis of email attachments during triage to reduce manual review time and improve the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

U+ Bank wants to use Pega Email Bot™ to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Use outbound email features in Pega Customer to manage customer communications across various interaction types. Initiate outbound emails from phone...

Your organization, U+ Bank, reports that emails sent from the File a complaint Case Type are not displayed in the email interaction thread in the...