Intelligent email

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Mittel

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Define the components of the Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service™

Configure suggested replies for email response

Configure suggested cases

In der folgenden Mission verfügbar:

Email Bots for Pega Customer Service v9

Themen

What is Pega Email Bot?

5 Min.

Pega Email Bot in Pega Customer Service

5 Min.

Configuring a suggested reply

5 Min.

Pega GenAI features for Pega Email Bot

5 Min.

Generating suggested replies with Pega GenAI

5 Min.

Modulquiz

5 Min.