Module

Intelligent email

5 Topics

30 mins

Visible to: All users

Intermediate

Pega Customer Service '24.1

English

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

After completing this module, you should be able to:

Define the components of the Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service™

Configure suggested replies for email response

Configure suggested cases

Available in the following mission:

Email Bots for Pega Customer Service v7

Topics

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Configuring a suggested reply

5 mins

Email bots with GenAI

5 mins

Suggested email replies with Pega GenAI

5 mins

Module Quiz

5 mins

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Intelligent email

After completing this module, you should be able to:

Available in the following mission:

Topics

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