Skip to main content

Module

Intelligent email

3 Topics

20 mins

 Visible to: All users
Intermediate
Pega Customer Service 8.8
Pega Customer Service 8.7
English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

After completing this module, you should be able to:

Define the components of the Pega Email Bot
State how Pega Email Bot integrates with an email channel in Pega Customer Service™
Configure suggested replies for email response
Configure suggested cases

Available in the following mission:

Email Bots for Pega Customer Service v5

Topics

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Configuring a suggested reply

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice