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Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Prioritizing robots for work adjustments
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Modul
Prioritizing robots for work adjustments
14 Themen
1 Std. 35 Min.
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...
Project structure in Pega Robot Studio
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Modul
Project structure in Pega Robot Studio
7 Themen
40 Min.
Pega Robotic Automation 22.1 -
Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...
UseKeys property
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Modul
UseKeys property
3 Themen
20 Min.
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Reporting in Pega Robot Manager
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Modul
Reporting in Pega Robot Manager
6 Themen
1 Std. 20 Min.
Pega Robot Manager 8.5.1 -
The reporting feature in Pega Robot Manager™ extends the reporting capabilities found in Pega Platform™. You can create, edit, and view reports from...
Robotic automations in Citrix
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Modul
Robotic automations in Citrix
4 Themen
35 Min.
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Robotic package deployment
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Modul
Robotic package deployment
3 Themen
20 Min.
Pega Robotic Automation 22.1 -
Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Screen pops
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Modul
Screen pops
2 Themen
15 Min.
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.
Script adherence
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Modul
Script adherence
3 Themen
20 Min.
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...