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Sharing action details with a third-party email service provider

Simulating a weather service response

Simulating the truck rating response

  • Challenge

    Simulating the truck rating response

    5 Aufgaben

    30 Min.

    Pega Platform '23 Visible to: All users
  • When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...

Splitting events into multiple streams

  • Challenge

    Splitting events into multiple streams

    4 Aufgaben

    20 Min.

    Pega Platform Visible to: All users
  • In the Sample application, the Sample-Data-SplitJoin Class is created for the exercise. The Class uses the following data structure:

    ...
    Field

Streamlining Case Workflows

  • Challenge

    Streamlining Case Workflows

    2 Aufgaben

    30 Min.

    Pega Platform '24.1 Visible to: All users
  • Your Lead System Architect has requested that you work on configuring the Assistance Request Case Type. He has assigned you the following GoGoRoad...

Streamlining work with Assisted Sign-On and Start My Day

  • Challenge

    Streamlining work with Assisted Sign-On and Start My Day

    7 Aufgaben

    20 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • The Robotic Banking company plans to streamline work by allowing its workers to automatically open and log in to everyday work applications and web...

Suggesting a reply based on email content

Suggesting a service case using Customer Decision Hub

Suggesting an open complaint case

  • Challenge

    Suggesting an open complaint case

    3 Aufgaben

    5 Min.

    Visible to: All users
  • MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

Suggesting offers with Customer Decision Hub

  • Challenge

    Suggesting offers with Customer Decision Hub

    4 Aufgaben

    10 Min.

    Pega Customer Service 8.8 Visible to: All users
  • MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

    A customer...

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