In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...