Search
Architecture and design during the Prepare phase
-
Modul
Architecture and design during the Prepare phase
6 Themen
1 Std. 30 Min.
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Business conditions
-
Modul
Business conditions
2 Themen
20 Min.
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating Customer Service data sources
-
Modul
Creating Customer Service data sources
1 Thema
10 Min.
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
-
Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Low code during the Build phase
-
Modul
Low code during the Build phase
5 Themen
55 Min.
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Monitoring your contact center with Insights
-
Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Express introduction
-
Modul
Pega Express introduction
3 Themen
20 Min.
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express phases
-
Modul
Pega Express phases
4 Themen
25 Min.
-
The Pega Express approach includes four phases to support solution delivery.
Pega Express testing and validation
-
Modul
Pega Express testing and validation
6 Themen
1 Std. 15 Min.
-
The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...