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Architecture and design during the Prepare phase
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Modul
Architecture and design during the Prepare phase
6 Themen
1 Std. 30 Min.
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Business conditions
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Modul
Business conditions
2 Themen
20 Min.
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Low code during the Build phase
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Modul
Low code during the Build phase
5 Themen
55 Min.
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Monitoring your contact center with Insights
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Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Customer Service Case Management Edition introduction
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Modul
Pega Customer Service Case Management Edition introduction
3 Themen
20 Min.
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Customer Service performance considerations
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Modul
Pega Customer Service performance considerations
3 Themen
30 Min.
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Express introduction
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Modul
Pega Express introduction
3 Themen
20 Min.
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express phases
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Modul
Pega Express phases
4 Themen
25 Min.
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The Pega Express approach includes four phases to support solution delivery.
Pega Express testing and validation
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Modul
Pega Express testing and validation
6 Themen
1 Std. 15 Min.
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The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...