Search
Monitoring your contact center with Insights
-
Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega case management for designers
-
Modul
Pega case management for designers
10 Themen
1 Std. 50 Min.
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Constellation design system
-
Modul
Pega Constellation design system
2 Themen
30 Min.
-
This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega positioning for Business Architects
-
Modul
Pega positioning for Business Architects
7 Themen
1 Std. 40 Min.
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
-
Modul
Pega tools that support Scrum for Business Architects
6 Themen
1 Std. 45 Min.
-
Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Pega UX solution advantages
-
Modul
Pega UX solution advantages
7 Themen
1 Std. 30 Min.
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
Modul
Pega UX solutions
4 Themen
1 Std.
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Script adherence
-
Modul
Script adherence
3 Themen
20 Min.
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...