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Security audits in Pega Platform
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Modul
Security audits in Pega Platform
4 Themen
1 Std. 20 Min.
Pega Platform '23 -
Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...
Security Checklist awareness
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Modul
Security Checklist awareness
1 Thema
20 Min.
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Selling to businesses, individuals, and households
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Modul
Selling to businesses, individuals, and households
4 Themen
25 Min.
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Pega Sales Automation™ supports both business-to-business (B2B) and business-to-consumer (B2C) selling modes. Regardless of whether you sell to...
Service requests
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Modul
Service requests
9 Themen
50 Min.
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
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Modul
Web services
1 Thema
15 Min.
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Setting chat and messaging behavior
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Modul
Setting chat and messaging behavior
4 Themen
35 Min.
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
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Modul
Setting up Messaging AI
5 Themen
50 Min.
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Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Sharing of work between users in Robot Manager
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Modul
Sharing of work between users in Robot Manager
5 Themen
30 Min.
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Simulation
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Modul
Simulation
3 Themen
20 Min.
Pega Process Mining -
Based on analysis findings, you can run simulations to help you determine the potential ROI for process enhancements. For example, you can run a...
Smart Claims Engine product overview
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Modul
Smart Claims Engine product overview
3 Themen
30 Min.
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This module reviews the claims adjudication process and introduces the concept of event codes in Pega Smart Claims Engine™ for Healthcare. It also...