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Always-On Outbound Customer Engagement
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Mission
Always-On Outbound Customer Engagement
7 Module
7 Challenges
5 Std. 55 Min.
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Running Pega Customer Decision Hub setup wizard
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Challenge
Running Pega Customer Decision Hub setup wizard
4 Aufgaben
45 Min.
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...