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Fundamental concepts of Constellation

  • Modul

    Fundamental concepts of Constellation

    3 Themen

    40 Min.

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

UX design fundamentals

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

Pega case management for designers

  • Modul

    Pega case management for designers

    10 Themen

    1 Std. 50 Min.

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega GenAI

  • Modul

    Pega GenAI

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Pega GenAI in 1:1 Pega Operations Manager

  • Modul

    Pega GenAI in 1:1 Pega Operations Manager

    2 Themen

    20 Min.

    Pega Customer Decision Hub '23 Visible to: All users
  • In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...

Pega GenAI in Pega Customer Decision Hub

  • Modul

    Pega GenAI in Pega Customer Decision Hub

    3 Themen

    25 Min.

    Visible to: All users
  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Pega GenAI in Pega Customer Service

  • Modul

    Pega GenAI in Pega Customer Service

    4 Themen

    25 Min.

    Visible to: All users
  • Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...

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