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Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Module
3 Challenges
1 Std. 30 Min.
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Business conditions
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Modul
Business conditions
2 Themen
20 Min.
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating Customer Service data sources
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Modul
Creating Customer Service data sources
1 Thema
10 Min.
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Pega Express introduction
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Modul
Pega Express introduction
3 Themen
20 Min.
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Implementing and deploying Pega Care Management
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Modul
Implementing and deploying Pega Care Management
6 Themen
55 Min.
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Integrating external data
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Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Monitoring your contact center with Insights
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Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Working in the Patient 360 profile
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Modul
Working in the Patient 360 profile
8 Themen
1 Std. 35 Min.
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Configuring a data source
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Challenge
Configuring a data source
1 Aufgabe
15 Min.
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As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...