Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.