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Predicting case completion

  • Modul

    Predicting case completion

    1 Thema

    15 Min.

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Modul

    Predicting missing the Service-Level Agreement

    1 Thema

    10 Min.

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Prioritizing robots for work adjustments

  • Modul

    Prioritizing robots for work adjustments

    14 Themen

    1 Std. 35 Min.

    Pega Robot Manager 8.5.1 Visible to: All users
  • When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...

Project structure in Pega Robot Studio

  • Modul

    Project structure in Pega Robot Studio

    7 Themen

    40 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...

UseKeys property

Securing and auditing data

Reporting in Pega Robot Manager

  • Modul

    Reporting in Pega Robot Manager

    6 Themen

    1 Std. 20 Min.

    Pega Robot Manager 8.5.1 Visible to: All users
  • The reporting feature in Pega Robot Manager™ extends the reporting capabilities found in Pega Platform™. You can create, edit, and view reports from...

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