Search
Form autofill
-
Modul
Form autofill
3 Themen
20 Min.
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Integrating external data
-
Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Integration errors
-
Modul
Integration errors
3 Themen
30 Min.
-
Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Integration setting management
-
Modul
Integration setting management
1 Thema
20 Min.
-
When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Intelligent routing
-
Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Keyed Data Pages
-
Modul
Keyed Data Pages
1 Thema
15 Min.
-
Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Low-code defined
-
Modul
Low-code defined
5 Themen
50 Min.
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Managing data values for Business Architects
-
Modul
Managing data values for Business Architects
5 Themen
1 Std. 15 Min.
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
MLOps
-
Modul
MLOps
3 Themen
30 Min.
-
In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Next best action and customer interactions
-
Modul
Next best action and customer interactions
2 Themen
20 Min.
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...