Search
Integration setting management
-
Modul
Integration setting management
1 Thema
20 Min.
-
When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Integrating external data
-
Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Keyed Data Pages
-
Modul
Keyed Data Pages
1 Thema
15 Min.
-
Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Monitoring your contact center with Insights
-
Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
-
Modul
Next best action in omnichannel environments
2 Themen
25 Min.
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Pega GenAI in 1:1 Pega Operations Manager
-
Modul
Pega GenAI in 1:1 Pega Operations Manager
2 Themen
20 Min.
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
-
Modul
Pega GenAI in Pega Customer Decision Hub
3 Themen
25 Min.
-
Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Pega GenAI in Pega Platform
-
Modul
Pega GenAI in Pega Platform
4 Themen
30 Min.
-
Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Pega GenAI in Pega Sales Automation
-
Modul
Pega GenAI in Pega Sales Automation
2 Themen
20 Min.
-
Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
-
Modul
Pega Knowledge authoring
3 Themen
30 Min.
-
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...