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Determination of user and business needs

  • Modul

    Determination of user and business needs

    4 Themen

    47 Min.

    Pega Platform 8.5 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Determining user and business needs

  • Modul

    Determining user and business needs

    4 Themen

    47 Min.

    Pega Platform '24 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Features of the Pega Constellation design system

  • Modul

    Features of the Pega Constellation design system

    5 Themen

    1 Std. 15 Min.

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • Modul

    Features of the Pega Cosmos design system

    5 Themen

    1 Std. 15 Min.

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

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Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

Pega case management for designers

  • Modul

    Pega case management for designers

    10 Themen

    1 Std. 50 Min.

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega GenAI in 1:1 Pega Operations Manager

  • Modul

    Pega GenAI in 1:1 Pega Operations Manager

    2 Themen

    20 Min.

    Pega Customer Decision Hub '23 Visible to: All users
  • In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...

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